Shipping policy
Shipping Policy
At Krystal Jewels, we strive to provide our customers with a seamless and satisfying shopping experience, from the moment you place an order to the delivery of your beautiful jewelry.
Shipping Destinations
We currently ship our products within [your country] and internationally. Shipping availability may vary depending on your location, and additional charges may apply for international orders.
Processing Time
All orders are processed within 1-3 business days. Please note that orders are not processed or shipped on weekends and public holidays. If we experience a high volume of orders, processing times may be slightly extended. In such cases, we will notify you via email.
Shipping Times
Shipping times vary based on your location and the shipping option you select:
- SuperFast Shipping: Typically delivered within 2-4 business days for domestic orders.
- Standard Shipping: Typically delivered within 5-7 business days for domestic orders.
- International Shipping: Delivery times vary by destination, generally within 7-14 business days.
Please note that these estimates are subject to change due to unforeseen circumstances such as weather delays, customs clearance, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. Additional fees may apply for express or international shipping.
Order Tracking
Once your order is shipped, you will receive an email confirmation with your tracking number. You can use this number to track your shipment and stay updated on the delivery status.
Customs, Duties, and Taxes
For international orders, customs duties, and import taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in the total price at checkout.
Lost or Damaged Packages
Krystal Jewels is not responsible for lost or stolen packages once they are confirmed delivered by the carrier. If your package is damaged upon arrival, please contact us immediately at support@krystaljewels.com with photos and details of the damage so we can assist you with a resolution.
Contact Us
If you have any questions regarding shipping, please don’t hesitate to reach out to our customer service team at support@krystaljewels.com. We’re here to help!